How we work

What actually happens between uploading a document and holding a certified translation you can verify.

No black box. Here's every step, whether it's a birth certificate for the ISD or an interpreter for a District Court hearing.

What happens when you order

1. Get Instant Fixed Price

Upload your document, or paste the text straight in, on any service page. SmartQuote reads it: works out the document type, counts the pages, detects the language, and shows a fixed price immediately. No "we'll get back to you within 24 hours" and no hidden add-ons appearing later. What you see on screen is what you pay.

2. Pay securely

Checkout runs through Revolut. Card payment, a receipt straight to your inbox, and the order moves into production the moment it clears.

3. A vetted linguist takes it on

A certified translator is assigned from our panel, matched to what the document actually needs: a legal contract doesn't go to the same person as a medical discharge summary. Every linguist on the panel was vetted before joining, referenced against real prior certified work, and is NDA-bound on every job. The translation is checked against our Statement of Accuracy checklist before it leaves us:

  • Pagination match: the translated document mirrors the layout and page count of the source, so an official can flick between the two without getting lost.
  • Signed translator declaration: a formal statement on Tatkowski letterhead confirming the translation is a complete and accurate rendering of the original.
  • Professional stamp: applied to every page of the certified output.
  • Seal notation: any official seal, stamp or watermark on the source document is noted in the translation, not silently dropped.

This is the same checklist referenced in full on the certified translation page.

4. Delivered to your document drawer, not just your inbox

You receive a certified PDF by email, ready to print or submit online. The same file is also saved in your own account at drawer.tatkowski.com, a secure client portal that holds every certified document you've ever ordered from us. Log in with your email (a one-time code is sent, no password to remember) and everything you've ordered is there: order history, delivery status, and the files themselves. That matters later: if you need a second copy of the same birth certificate translation for a different application 18 months on, you log back in rather than paying for the translation again. Hard copy by post, standard or registered, is available on request where the receiving authority needs an original ink stamp.

5. Independent verification, not just our word for it

Every certified translation carries a reference (starting TIR-) that resolves at validate.tatkowski.com, with a QR code on the document itself for anyone checking it on the spot. The receiving embassy, university admissions office, employer, solicitor or HSE consultant enters the reference (or scans the code) and gets an independent, real-time confirmation of the document type, language pair and date issued, without having to take the applicant's word for it. The public verification page stays live for 90 days from the date we issue the document, which covers the window most receiving authorities actually check it in; if proof is needed after that, contact us directly and we'll confirm it for the recipient.

6. If it needs a tweak, that's on us

Standard delivery covers most cases as they are. Where a receiving embassy, university admissions office, solicitor or HSE consultant needs a page reformatted for their own portal, a specific address block added, or a copy resent somewhere else, we handle it. Not a new invoice, not a delay: it's fixed at no charge until the document is accepted on file.

A real order, start to finish

The steps above are the framework; here's what one looks like in practice. Names and reference numbers are anonymised; everything else is representative of a case we handle several times a week.

Wednesday, 09:12. A client in Cork uploads a photo of her Polish akt urodzenia (birth certificate) through the SmartQuote form on /polish-translation/. She needs it certified for an ISD IRP renewal at Burgh Quay the following Tuesday. SmartQuote detects the document type as a civil-registry certificate, counts it as one page, prices it at €39.99, and offers a 24-hour delivery window. She accepts. Total time so far: 90 seconds.

Wednesday, 09:14. Revolut checkout emails the receipt (order reference TIR-IE-2026-0847) and the job drops into the production queue with a due-by timestamp of Thursday 09:14. She gets a second email confirming production has started and pointing her at her new drawer account (login is her email address plus a one-time code).

Wednesday, 11:30. A translator on our Polish panel picks the job up, matches the vital-record register on the reverse (a USC in south-eastern Poland), and produces the English rendering. Every field is transliterated properly (ł, ż, ó), the seal on the reverse is noted as "[SEAL: Urząd Stanu Cywilnego, Rzeszów]" rather than silently dropped, and pagination mirrors the source.

Wednesday, 14:05. The document passes the Statement of Accuracy checklist (see the sample below). It's stamped, signed, saved as PDF, and pushed to two places at once: her Gmail inbox and her drawer at drawer.tatkowski.com. She receives an email with the PDF attached and a link to the drawer entry.

Tuesday morning, at Burgh Quay. The ISD caseworker takes the PDF, looks at the footer, sees a reference TIR-IE-2026-0847 and a small QR code beside it. She scans the QR with her phone; validate.tatkowski.com returns a confirmation page: yes, this reference was issued by Tatkowski on 25 June 2026, for a Polish birth certificate, and the certified translation on file matches. IRP renewal is accepted the same visit.

Total elapsed time from upload to IRP-ready certified translation in her drawer: five hours. Total elapsed time from that to an ISD caseworker's independent verification: six seconds.

The Statement of Accuracy, in detail

Every certified translation we ship carries a Statement of Accuracy on Tatkowski letterhead, signed by the translator. The format below is what Irish authorities (ISD, Passport Office, GRO, HSE, Revenue), Irish courts (District, Circuit, High) and Irish third-level institutions (TCD, UCD, DCU, UCC) actually work from:

"I, [Translator Name], a professional translator competent in both [source language] and English, hereby certify that the above is a true, accurate and complete translation of the attached original document. Provided by Tatkowski Interpreting & Recruitment Limited, Companies Registration Office of Ireland number 803790. Date: [date]. Contact: contact@tatkowski.com."

Each element on that block earns its place with a specific receiving authority:

  • Translator name and competence declaration: what ISD, courts and universities look for first. It confirms a named natural person takes responsibility, not an anonymous agency.
  • Company registration (CRO 803790): gives any caseworker a public register they can check on cro.ie to confirm the certifying company exists and is in good standing.
  • Date: some applications reject translations older than 3 months. The date lets the recipient calculate that themselves.
  • Contact: if the caseworker needs to ask a follow-up question, they can, without going through the applicant.

What we deliberately don't do: claim ITI, CIOL or ISO 17100 membership. We're 7 months old (incorporated December 2025) and we're not going to inflate the certification to make it look older than it is. The Statement of Accuracy as-written is what Irish authorities accept; we don't need to dress it up.

Why we built the drawer and verification ourselves

Most certified translation providers email a PDF and stop there. If the client loses the email, the certified document is effectively gone. If the receiving authority wants to check whether the PDF is real (spoofing a stamped translation is trivial in Photoshop), there's no way to verify it: they have to trust the applicant, or phone the translator and hope for a response.

We didn't want either problem, so both surfaces were built in-house rather than bought off the shelf:

  • drawer.tatkowski.com: a client-side portal keyed to email plus one-time code (no password), where every certified translation you've ever ordered from us is permanently retrievable. Runs on Cloudflare Pages Functions with an encrypted KV store for order metadata. Public source-of-truth is your own email; we just hold the file.
  • validate.tatkowski.com: a public verification endpoint that resolves any TIR-* reference to a signed confirmation of document type, language pair and issue date. QR codes on the physical PDF go straight to it. Runs on a Cloudflare Worker with an isolated key store, so someone trying to fabricate a reference number would need to compromise our production Worker, not a client email.

Both are quiet: they exist in the background of every order, and most clients don't notice. But when a Home Office caseworker in Croydon needs to check whether the Polish birth certificate translation in front of them is genuine at 4pm on a Friday, the caseworker doesn't need to phone Ireland; they scan the QR, see the confirmation, and move on. That's what the two systems were built for.

If something goes wrong

Most jobs run without incident. Where they don't, the escalation path is short. Reply to the delivery email or WhatsApp +353 83 871 0861. During Irish business hours you'll get a substantive reply the same day; outside hours, first thing the next working day. If a receiving authority queries the format, wording or a specific translation choice, tell us what they asked and we'll amend and reissue at no charge, sending the revised copy to any additional email address the authority wants it at.

The one situation that genuinely calls for a refund rather than a fix is if we can't source a suitably qualified translator for a language or specialism at all: we'd rather return your money and be honest about it than ship a translation the wrong person produced. Delay on its own is not a refund case; a missed deliverable that we can't recover with reasonable endeavours is.

How we set delivery windows

Turnaround is set by page count, worked out before you pay so there's no surprise later:

  • 1–3 pages: 24 hours.
  • 4–6 pages: 36 hours.
  • 7–10 pages: 48 hours.
  • 11+ pages: confirmed manually once we've seen the document, since long contracts and multi-part immigration bundles vary a lot in how long they genuinely take to do properly.

We work to the window we confirm with you using reasonable endeavours, and if something is genuinely going to run late we tell you before the deadline, not after it. If we can't source a suitably qualified translator for a language or specialism at all, that's the one situation covered for a refund; a delay on its own isn't.

Interpreting bookings run on a different clock: short-notice court and Garda-station work often has to be picked up inside the hour, which is why the interpreting side operates a standing remote roster in addition to the Dublin-area in-person panel. That's the same panel that covers HSE medical bookings and NEPS school meetings. If the receiving side of your case is going to want reviews as social proof, see every review we've collected on Google before you decide.

What "certified" actually means here

"Certified translation" isn't a single fixed format: what an authority expects varies by country, so the paperwork we attach varies too.

  • Ireland: our Statement of Accuracy format is accepted by the Immigration Service Delivery (ISD), the Passport Office, and Irish courts. No sworn-translator register exists in Ireland the way it does in some EU states, so the signed declaration plus professional stamp is the format Irish authorities actually work with.
  • United Kingdom: UK courts and tribunals work from a Statement of Truth under Civil Procedure Rule 32.14, which we attach for court-bound work; UKVI and Home Office submissions use the same Statement of Accuracy format as our other certified output. Which one applies depends on where the document is going, and we confirm that with you at quote stage rather than guessing.

We don't hold a formal accreditation-body membership (no ISO 17100, no ITI, no CIOL) and we're not going to claim one we don't have. What you're actually relying on is the Statement of Accuracy on the document itself, the independent check at validate.tatkowski.com, the CRO 803790 registered company standing behind it, and free reformatting or reissue if an authority queries the wording or format.

How your document is handled

Documents move through encrypted channels only. Access is restricted to the named linguist working on your job, not shared across the panel. Your drawer account is protected by an email one-time code rather than a password you might reuse elsewhere. We follow EU GDPR and the Irish Data Protection Act 2018.

Ready to send us a document?

We'll confirm the real delivery window before you pay anything.